Policies
Refund Policy – Service
We do not refund service charges. If you are not fully satisfied with your service, please call us within 5 days of the original service to schedule a correction to improve your results. Corrections must be performed at the original location and must be within 10 days of the original service.
Exchanges – Products
We are happy to exchange Aveda hair care and skin care products within 10 days of purchase when accompanied by a receipt. We cannot exchange cosmetics, or other non- Aveda items. Limit 3 product exchanges per year.
Late/Cancellations
If running a little late, please understand that every effort will be made to still deliver your service; however appointments may have to be shortened or rescheduled.
Please be respectful of your service provider’s time and livelihood. We request at least a 24-hour notice if you need to cancel or reschedule, as we may be able to accommodate another guest.
Late cancellations and no shows are subject to 50% of scheduled services fee.
Consultations
All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen, understand, and discuss exactly what our guests are expecting. During this discussion, we ask our guests to voice any issues, concerns, allergies, or medical conditions—we’re here for you and want you to be 100% satisfied.
Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, service providers will discuss the process as well as the products that will be used. Stylists will do their best to give accurate pricing and timing predictions on color changes and corrections. Please understand that some service requests will take multiple visits.
Medical Conditions
If you have any type of medical condition, please be sure to mention it when scheduling your appointment. Some services may not be advisable for you. Before your service begins, please again mention your medical condition to your service provider.
Socializing, Cell Phones, and Electronic Devices
When in the relaxation areas and in our salon and spa areas, please be mindful of others and keep conversations at a low volume. We kindly request that phones be silenced, set to vibrate, or turned off to ensure that all of our guests receive the relaxing experience we strive to provide. Two-way communication devices are also requested to be turned off.
Donation Requests
We ask that donation requests be submitted, in writing, at least (but not more than) 60 days prior to the event. Requests should be on your organization’s letterhead and include your contact information, organization name, and a copy of your 501(c)(3) certificate. Please include a brief description of your event and how you see our participation benefiting both your organization and Natural Alternatives.
All donations given to fundraising organizations in previous years must resubmit a request for each event for which they request a donation. Donations will not automatically be given for each event and will always fall under the same review process. Please allow two weeks for a response.
We do not make monetary donations. We are not able to make donations during the holiday season. Donations will be given in the form of a Be Our Guest card for services and/or products at our discretion.
Please submit your requests via email to info@nasalonspa.com. Requests may also be mailed to:
Natural Alternatives SalonSpa
Donations Committee
7624 Gleason Dr.
Knoxville, TN 37919
Miscellaneous
We are not responsible for lost or stolen items, or items left behind. Visa, Mastercard, American Express, Discover, and cash are all accepted methods of payment. We do not accept checks.